Terms of business and conditions of travel.

1) If we are not able to confirm your booking any monies paid will be returned to you.

2) Valid Passports and Visas are required.

3) Carriage by sea is subject to your adherence to the terms and conditions of the carrier.

4) We reserve the right to charge a fee for amendments made to a confirmed booking.

5) We cannot be held liable for any losses or expensed incurred if your sea crossing is delayed or cancelled.

6) You agree to the British International Freight Association (BIFA) standard trading conditions 2005 edition - a copy is available on request.

7) The short sea crossings from Dover to Calais/Dunkirk operate on a 'turn up and go basis'. This means once you have purchased your ticket from us you just head towards your chosen operators check in booths and they will put your vehicle on the next available ferry they are running.

8) A cancellation fee of £10.00 will apply to all crossings.

9) A charge of 50% of the ticket price may be made if a crossing is not used and has not been cancelled before the date of travel/booked crossing time.

Route specific notes and terms.

On the Dover to Calais route drivers of freight vehicles can use the freight drivers restaurant where you pay 1 fee to enter and then it's eat as much as you want!
For the Dunkirk route freight drivers can get a meal in the passenger restaurant but are given a voucher so the price is discounted.

For all other routes, a place needs to be booked on a specific ferry. Bookings can be made 10 days before the crossing, as this is when the ferry operators open the ships for freight vehicles to be booked.
On longer crossings our prices include a shared cabin for the drivers so they can get some rest.

On routes out of Portsmouth, Plymouth, Holyhead & Harwich the nighttime crossing are the most popular and therefore more crowded. Daytime sailings tend to be easier to get space on and can be a more pleasant trip.

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